LATAM Airlines offers flexibility for Rio de Janeiro flights amid massive ongoing police operation
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LATAM activated a flexibility policy for passengers with flights from, to, or via Rio de Janeiro due to an ongoing police operation in the city which brought chaos and more than 60 deaths this Tuesday. The measure affects those traveling through Galeão (GIG) and Santos Dumont (SDU) airports.
According to a communication from LATAM, the commercial exceptions policy covers passengers with flights originally scheduled between October 28 and 30, 2025.
The company established three main options for affected travelers, who can choose one of them without penalty.
Change and rescheduling options
Passengers can request a change of date, flight, or rerouting without a fine, provided it is within 15 days of the original flight date. This option is subject to availability in the same cabin.
Alternatively, a change of origin or destination is permitted without a fine, although this will be subject to applicable fare differences and ticket validity.
However, LATAM specified an exception: if the origin/destination change is to a nearby airport, within a 500-kilometer (approx. 310 miles) radius of the original airport, neither a fine nor a fare difference will be applied.
Refund requests
The third option available for passengers who do not wish to reschedule their trip is a refund. This will be processed without penalty for all unused coupons on the ticket, including associated ancillary services.
The refund request also has a deadline of 15 days from the original flight date.
LATAM also noted that this protection policy applies to passengers affected by cancellations or rescheduling resulting from the contingency in Rio de Janeiro.
Ancillary services associated with the ticket (such as seats, baggage, or priority boarding) are subject to changes or refunds following the action taken with the main ticket.
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