Transvip denies Cabify exclusivity and confirms continued presence at Santiago Airport
Chilean company Transvip reaffirmed it remains an official operator at Arturo Merino Benítez Airport, despite Cabify’s recent arrival, and stated that there is no exclusivity in ground transportation services.
Chilean company Transvip has reaffirmed its role as an official ground transportation operator at Santiago’s Arturo Merino Benítez Airport (AMB), following the recent entry of ride-hailing platform Cabify. The company emphasized that its contract remains valid through 2026 and that operations are continuing as normal, with no exclusivity granted to any single provider in the sector.
“We’re still here, operating with our own infrastructure inside the airport and meeting all legal standards required for this type of service,” Transvip stated, while clarifying that the arrival of new operators does not signify a replacement or loss of official status.
Currently, Transvip operates four customer service counters and four self-service kiosks, maintaining an active operation supported by the largest ground fleet at the airport, with more than 350 minibuses and 400 taxis. With over two decades of experience, the company has transported millions of passengers to and from the airport, positioning itself as a key player in the ground connectivity ecosystem.
In line with its growth strategy, Transvip announced a US$1 million investment to add 30 new minibuses over the next three months, along with technological upgrades aimed at enhancing service traceability and real-time operational management. “Our commitment is to continue modernizing the passenger experience and strengthening internal processes with digital solutions,” the company added.
On the legal front, Transvip confirmed it's pursuing a lawsuit in Santiago’s 25th Civil Court, initiated after it detected alleged irregularities in the process that led to Cabify’s incorporation as a new operator. Filed in 2024, the case has passed the evidence phase and is now awaiting a ruling, which could come in the days ahead.
Transvip also noted that the airport has expanded space availability for more operators, but reiterated that no exclusivity has been granted to any new entrants, referencing WeTransport, which began operations in 2023, as an earlier example.
“Opening the market to new competitors doesn’t push us out. We’re still here, investing, adapting, and innovating to offer users an efficient, reliable, and high-quality service,” the company concluded.
Transvip believes that its experience, infrastructure, and operational scale solidify its leadership at Chile’s main airport and aims to reinforce its position as a national benchmark in ground transportation.
Cabify’s entry into the airport market, combined with the impending approval of the 'Uber Law' regulating ride-hailing in Chile, has raised concerns among companies like Transvip. Still, more and more passengers are opting for unregulated transport services due to their speed, perceived reliability, and especially as a way to avoid scams that remain common at the country’s primary airport.
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