Monterrey International Airport Launches AI-Based Platform for Lost and Found Recovery
Monterrey International Airport has introduced a new digital tool to help passengers recover lost items within its facilities. The platform, called Foundspot, uses Artificial Intelligence to automate the process of matching lost item reports with items found by airport staff.
The tool allows passengers to submit detailed descriptions of their lost belongings, including where the item was misplaced and, if available, a photograph. The system then analyzes the input and cross-references it with the airport’s database of found items. According to the airport, this enables fast and accurate matches.
Access to the platform is available through the airport’s official website, where users can self-manage the recovery process.
The airport emphasizes that this initiative aims to enhance the passenger experience by providing tech-driven solutions that streamline services and build trust in the airport's handling of common travel issues.
The integration of Foundspot is part of a broader digitalization and customer service strategy implemented by Monterrey’s airport.
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Contando la aviación desde marzo del año 2000. Fundador y Managing Editor de Aviacionline. Base: ROS Origen: RES
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