Avianca's mileage donation program benefited over 28,500 people in Latin America
Through its Mileage Bank and partnerships, the airline doubled its social impact versus 2023. It also reduced its emission intensity per passenger by 20% compared to 2019, according to its latest verified corporate responsibility report.
Avianca positively impacted 28,531 people across Colombia and Latin America in 2024 through its partnership model, doubling its reach compared to 2023. Simultaneously, the company managed to transport a record 37.7 million passengers—a 24% increase—while reducing its absolute CO2 emissions by 7% and its per-passenger emission intensity by 20% compared to 2019 levels, as detailed in its 2024 Corporate Responsibility Report.
The social impact was largely channeled through the company's "Mileage Bank," which received over 9.7 million donated miles from LifeMiles partners.
These resources, combined with the work of more than 20 social and environmental partner organizations, provided support to vulnerable communities in territories such as La Guajira, Amazonas, Cauca, and Nariño. Additionally, over 100 tons of humanitarian aid were transported via Avianca Cargo in partnership with organizations like ABACO, TECHO, and the Colombian Civil Air Patrol to address emergencies in Brazil, the Dominican Republic, and Colombia.
On the environmental front, the airline details that between 2022 and 2024, it removed over 20 tons of recyclable waste from key ecosystems in Leticia (Amazonas) and the Galápagos (Ecuador) with allies such as Fundación Hábitat Sur and Ecoventura. Internally, the company reports a 27% reduction in conventional waste generation at its main stations between 2019 and 2024, attributed to "the standardization of the fleet and the change in the in-flight service model and in VIP lounges."
This performance occurred within a year of strong operational expansion, which saw the addition of 26 new routes and 9 new destinations, connecting Colombia's four cardinal points for the first time in its history by operating in Leticia, San Andrés, Arauca, and Quibdó.
Felipe Andrés Gómez Vivas, Avianca's Vice President of Corporate Affairs and Sustainability, stated that “our calling for 105 years has been to connect, and that is why we make ALL our planes available to territories and communities, serving as transformative elements where they land. Without a doubt, much remains to be done, and that is why we will continue to deepen this work, so that more and more people can fly in a region where aviation is fundamental.”
The report, verified by ICONTEC under GRI standards, also highlights progress in the Avianca Accessible program, with over 50 actions implemented. These include the installation of Braille signage on more than 48 of its A320 aircraft, the training of over 5,600 employees, the creation of an internal service guide, and the launch of a dedicated special assistance website.
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